Spa Policies

Spa Ambiance: For everyone's relaxation, please mute cellphones and keep conversations at a low volume within our spa.

During Your Session: Your comfort matters. If you'd like any adjustments—whether it's the room temperature, music volume, or treatment intensity—just let us know.

Personal Items: We recommend leaving valuables like jewelry at home. Velvet Head Spa is not responsible for lost or stolen items.

Attire: Wear whatever you're comfortable in. Before treatments, you can undress to your comfort level. For those using our facilities, robes and slippers are available.

Your Appointment Duration: Your appointment time includes dressing, undressing, consultation, and aftercare advice.

Your Arrival: To make the most of your session, please arrive 15 minutes early. If you're running late, give us a call. Late arrivals might have shorter sessions, but the full fee will still apply.

Appointment Modifications: Please give 24 hours' notice for cancellations or rescheduling to avoid a $50 fee. No-shows will be charged the full service amount.

Gift Cards: Our gift cards are non-refundable and can only be used at the location of purchase. They don't cover gratuity. Show your card when you arrive or expect to be charged the full session rate.

Packages: Our spa packages are non-refundable and exclude tips. But you can share your package sessions.

Payment Methods: We accept cash, checks, and major credit cards—Visa, MasterCard, Discover, and American Express. A credit card is needed to book your appointment.